NoteBurner FAQ Center

Once your payment is confirmed, you will shortly receive an email containing your registration email address and license code. If it does not arrive within a few hours, please check your spam or junk folder, as our registration emails are occasionally filtered there. You can also contact our support team to check the status of your payment.

Please download the program you've purchased from our Download Center.

Yes. Our checkout is handled by Paddle, which supports PayPal as well as major credit and debit cards. If you run into any problem at checkout, please contact our support team and we will help you complete the order.

Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund requests, please refer to our refund policy.

Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy the Mac version.

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code. Or you can write a review to win a free license or a coupon code.

1. You may have entered an incorrect registration email address or license code.

Check the details in the message you received from NoteBurner, then copy and paste the correct email address and license code into the registration fields.

2. The program you are attempting to register is not the one you purchased.

In this case, you need to check the full name of the program to see if it is the exact program you want. You can view our product page to get full information about them. If you have downloaded an incorrect program, the register code will be invalid as a result. To resolve this problem, you can check your order receipt and then go to our Download Center to download the correct one you have purchased.

3. The code has already been activated on another device.

Each registration code can be used on one device only. If it is already activated elsewhere, please sign out of or deactivate that device first, then try again. If the problem persists, please contact our support team for help.

If clicking "Check for Updates" does not work, please download the latest version directly from our Download Center.

Yes, you will get free Technical Support and free updates once you have purchased our program.

All of our programs, including Spotify Music Converter, Apple Music Converter and Amazon Music Converter, are compatible with the latest Windows and macOS. Please download the latest versions from our Download Center.

NoteBurner provides a free download and trial before you purchase the registration code. The code can be used to register the program and turn the trial version into the full version.

With the trial version you can only convert the first minute of each audio file. Once registered, the program converts complete tracks with no length limit.

After the renewal, you will receive a new license. Please launch NoteBurner, go to "Menu > Register > Change Account" and activate it again via the new code.

If you did not get the new license, feel free to contact our support team and we will help you out ASAP.

In some reasonable cases, we can give you a full refund. Please refer to our refund policy for details.

We provide two license plans to cover different usage periods for NoteBurner products:

1. There are 2 types of license plans for your choice (1 Year / Lifetime). Which plan you select will determine how long you can use NoteBurner products (Windows or Mac) with full features.

2. To ensure the service quality, the Automatic Renewal of the 1-Year plan is enabled by default. But no worries, the service is optional and can be disabled at any time. If you would like to cancel your next subscription, please refer to this guide.

3. The Lifetime plan is for permanent use and upgrades. You will be charged only once.

4. Each license can be used on one computer only.

5. We offer a 100% money-back guarantee under qualifying conditions. See our Refund Policy.

In the initial interface of NoteBurner, you can choose which music port you want to download from — the music app, or the music web player. Each mode differs in speed, output quality and the formats available.

For a full comparison and the steps to switch between them, please refer to App mode Vs. Web player mode.

Your NoteBurner software may not have installed successfully. Please try the following:

Method 1. Please try to re-download the installation package on our Download Center.

Method 2. Please manually uninstall the program (or delete the data files from the default download path), then try to download it again.

Method 3. Email us at [email protected] and ask for help.

Please make sure that you are using the latest version of the program. If not, please download the latest version from our Download Center.

If the problem persists, please email us at [email protected] with the following information:

The playlist URLs that NoteBurner cannot parse.
Whether the problem happens to all playlist URLs.
Whether you are using a free or paid music account.

This option is designed to enhance the security of your music conversion process. When "Safety Control" is checked, the program will default to converting songs at 1X original speed.