NoteBurner Amazon Music Recorder FAQs

Choose to download songs from "Amazon Music Web Player" so that you can download Amazon songs at 10X speed. You can find the mode swapping icon at the top left corner.

Please note that before conversion, there will be a pop-up window prompting you to log into your Amazon Music account. But don't worry, it will not take any other information from your account other than the songs.

Solution 1. Make sure you are properly signed in to your music account and that your subscription is active and working normally.

Solution 2. Check for updates: Make sure you are using the latest version of NoteBurner Amazon Music Converter. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 3. Clear the Cache

Basic Cache Cleaning: Go to NoteBurner's Menu > Clear Cache.

Complete Cache Removal:

For Windows PC:

1. Open the following folder: C:\Users\USERNAME\AppData\Roaming\ Find the folder for the corresponding program.

2. Delete the program folder.

3. Restart the program and try again.

For Mac:

1. Open Finder.

2. From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.

3. Enter the following path: ~/Library/Application Support/

4. Find the folder for the corresponding program, delete the program folder, then restart the program and try again.

Solution 4. Try switching to another download mode, such as App Mode or Web Player Mode, and then retry the conversion.

Solution 5. Check for updates: Make sure you are using the latest version of your NoteBurner program. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 6. Check whether your current IP address or region is subject to any restrictions. If you’re using a VPN, try turning it off or switching to a different server/region, then try again.

If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

• What's your Windows OS or macOS? And what's your NoteBurner version?
• What's the error message you've received?
• Do you have Prime Music, Amazon Music Unlimited, or Amazon Music HD membership? or are you an Amazon Music Free user?
• Which source did you select—App or Web Player? What output format and audio quality did you choose?
• Does the problem happen to a certain audio file or all audio files?
• Please send us the log files of NoteBurner:

• Method 1: You can directly send us the Feedback with the logs attached.





• Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop-up folder.