NoteBurner LINE Music Converter FAQs

1. Make sure you are running the right program. Check the program name against your order receipt. If you downloaded the wrong one, get the correct program from our Download Center.

2. The registration email and license code are case-sensitive. Copy and paste them from the registration email and make sure there are no spaces before or after them.

3. The code has already been activated on another device. One license covers one computer (Windows or Mac) and one Android device at the same time with the same registration code. If the code is already in use on another computer, please sign out there first, then try again.

4. If the problem persists, please email us at [email protected] for help.

This is the limitation of the trial version, which converts only the first minute of each song. To remove the limit, please purchase a license. If you have already bought a license, please register the program to unlock the full version.

Note: This is different from the 30-second previews of LINE Music itself. Converting full-length songs also requires a LINE Music account that can play full tracks.

No. NoteBurner LINE Music Converter converts songs directly from its built-in LINE Music web player, so no other app needs to be installed.

Your plan decides how long you can convert full-length songs from LINE Music. Each license covers one computer plus one Android device. The Android version follows your plan: it expires with the 1-Year Plan and is permanent with the Lifetime Plan.

The 1-Year Plan renews automatically. You can cancel the auto-renewal at any time; please see this guide.

Open NoteBurner LINE Music Converter and click the Settings icon in the lower-left corner. Under Output Organized, choose how the converted files are sorted: Artist, Album, Playlist, Genre, Year or Disc Number. If you choose None, all converted songs are saved in the same folder.

Yes. Install the NoteBurner LINE Music Converter APK on your Android device (Android 8.0 or later), log in to your LINE Music account, pick songs or playlists and convert them to MP3, AAC, FLAC or WAV, saved directly on your phone. The Android version is included with your desktop license and uses the same registration code.

Solution 1. Make sure you are signed in to your music account and that your subscription is active.

Solution 2. Make sure you are using the latest version of NoteBurner LINE Music Converter. Go to Menu > Check for Updates, or download the latest version from our Download Center.

Solution 3. Clear the cache.

Basic cache cleaning: go to Menu > Clear Cache in NoteBurner LINE Music Converter.

Complete cache removal (desktop version only; quit NoteBurner before deleting the folder, and sign in and set your output options again afterwards):

On Windows:

• Open C:\Users\USERNAME\AppData\Roaming\ and find the folder of the program.
• Delete the program folder.
• Restart the program and try again.

On Mac:

• Open Finder.
• From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.
• Enter ~/Library/Application Support/.
• Find the folder of the program, delete it, then restart the program and try again.

Solution 4. Check whether your IP address or region is restricted. If you are using a VPN, turn it off or switch to another server, then try again.

If the solutions above do not fix your problem, please email our support team at [email protected] with the following information so we can look into it:

• Your Windows, macOS or Android version, and your NoteBurner version.
• The exact error message you received.
• The output format and settings you chose.
• Whether the problem happens with one specific song or with all songs.
• The log files of NoteBurner LINE Music Converter (see below).

Method 1: Send us the Feedback with the logs attached directly from the program.

Method 2: In NoteBurner LINE Music Converter, go to Menu > Open Log File and send us all the log files in the folder that opens.