NoteBurner Apple Music Converter FAQs

1. Make sure you are running the right program. Check the program name against your order receipt. If you downloaded the wrong one, get the correct program from our Download Center.

2. The registration email and license code are case-sensitive. Copy and paste them from the registration email and make sure there are no spaces before or after them.

3. The code has already been activated on another device. Each registration code can be used on one device only. If it is already activated elsewhere, please sign out of or deactivate that device first, then try again.

4. If the problem persists, please email us at [email protected] for help.

First, make sure the songs have been downloaded to your computer and play normally in iTunes or the Apple Music app, and that the computer is authorized with the same Apple ID you used to download them.

If the songs are on your computer but NoteBurner still cannot read them, please follow these steps:

• Uninstall NoteBurner from your computer.
• Delete the library file: on macOS 11 or later, open ~/Music/Music/ and delete Music Library.musiclibrary; on Windows, open C:\Users\USERNAME\Music\iTunes\ and delete the .xml library file.
• Download and install NoteBurner again from our Download Center, but do not open it yet.
• Open iTunes or the Apple Music app and play a song so that a new library file is created.
• Close iTunes / Apple Music, then open NoteBurner.

This is the limitation of the trial version, which converts only the first minute of each song. To remove the limit, please purchase a license. If you have already bought a license, please register the program to unlock the full version.

Any audio that plays in iTunes or the Apple Music app can be converted, including Apple Music songs, iTunes purchases, iTunes audiobooks and audiobooks bought from Audible.

Please quit iTunes / Apple Music before you start NoteBurner Apple Music Converter, and do not use iTunes / Apple Music while the conversion is running. Playing or editing songs during the conversion may affect the result.

Every converted song is listed under History in the left panel. Click the folder icon next to a song to open the output folder. You can change the output folder in Settings.

First update NoteBurner Apple Music Converter to the latest version. If the problem persists, choose the App source (iTunes / Apple Music app), then go to Settings, select Record as the conversion mode and Recommend as the output format. If the quality is still not satisfying, please contact our support team.

Open NoteBurner Apple Music Converter and click the Settings icon in the lower-left corner. Under Output Organized, choose how the converted files are sorted: Artist, Album, Playlist, Genre, Year or Disc Number. If you choose None, all converted songs are saved in the same folder.

Please follow this guide to get your Mac speakers working again: How to Make Your Mac Sound Work Again.

Open iTunes, go to Edit > Preferences > Playback, choose Windows Audio Session under Play Audio Using and click OK. Then close iTunes, open NoteBurner and convert the songs again.

This is usually caused by old cache files. In NoteBurner, go to Menu > Clear Cache, then try again.

Solution 1. Make sure you are signed in to your music account and that your subscription is active.

Solution 2. Make sure you are using the latest version of NoteBurner Apple Music Converter. Go to Menu > Check for Updates, or download the latest version from our Download Center.

Solution 3. Clear the cache.

Basic cache cleaning: go to Menu > Clear Cache in NoteBurner Apple Music Converter.

Complete cache removal:

On Windows:

• Open C:\Users\USERNAME\AppData\Roaming\ and find the folder of the program.
• Delete the program folder.
• Restart the program and try again.

On Mac:

• Open Finder.
• From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.
• Enter ~/Library/Application Support/.
• Find the folder of the program, delete it, then restart the program and try again.

Solution 4. Switch to another download source (App or Web Player), then retry the conversion.

Solution 5. Check whether your IP address or region is restricted. If you are using a VPN, turn it off or switch to another server, then try again.

If the solutions above do not fix your problem, please email our support team at [email protected] with the following information so we can look into it:

• Your Windows or macOS version, and your iTunes / Apple Music app version.
• The exact error message you received.
• What kind of audio you are converting: Apple Music songs, audiobooks, iTunes purchases or ordinary audio files.
• Which source you selected (App or Web Player), and the output format and audio quality you chose.
• The log files of NoteBurner Apple Music Converter (see below).

Method 1: Send us the Feedback with the logs attached directly from the program.

Method 2: In NoteBurner Apple Music Converter, go to Menu > Open Log File and send us all the log files in the folder that opens.