NoteBurner Music One FAQs

1. Please make sure you are running the right program.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank after the registration email and license code.

3. This registration code can only be used on one device. If it’s already activated on another device, please sign out of or deactivate that device first, then try again.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

Yes. To convert Spotify Lossless audio, please refer to these steps:

1. Enable Spotify Lossless on the Spotify application: Profile > Settings > Audio quality > Streaming quality > Lossless.

2. Please switch to Spotify App source on the NoteBurner program, then go to Settings, select Record Mode as the conversion mode, Recommend / FLAC as the output format.

Note: Spotify Lossless is available only to Premium accounts.

To back up and restore your Spotify music library, please refer to these steps:

Back Up: Click a vertical ellipsis icon, select "Back up Spotify Music Library > Back Up Now > Open Backup File".

Restore: Choose "Restore Spotify Music Library > Start Restore > Restore Complete".

Solution 1. Make sure you are properly signed in to your music account and that your subscription is active and working normally.

Solution 2. Check for updates: Make sure you are using the latest version of NoteBurner Music One. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 3. Clear the Cache

Basic Cache Cleaning: Go to NoteBurner's Menu > Clear Cache.

Complete Cache Removal:

For Windows PC:

1. Open the following folder: C:\Users\USERNAME\AppData\Roaming\ Find the folder for the corresponding program.

2. Delete the program folder.

3. Restart the program and try again.

For Mac:

1. Open Finder.

2. From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.

3. Enter the following path: ~/Library/Application Support/

4. Find the folder for the corresponding program, delete the program folder, then restart the program and try again.

Solution 4. Try switching to another download mode, such as App Mode or Web Player Mode, and then retry the conversion.

Solution 5. Check for updates: Make sure you are using the latest version of your NoteBurner program. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 6. Check whether your current IP address or region is subject to any restrictions. If you’re using a VPN, try turning it off or switching to a different server/region, then try again.

If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

• What's your Windows OS or macOS?
• Which stream music service did you choose to convert?
• What's the output format and settings you chose?
• Does the problem happen to streaming music apps or streaming music web players?
• Does the problem happen to a certain audio file or to all audio files?
• Please send us the log files of NoteBurner:

• Method 1: You can directly send us the Feedback with the logs attached.





• Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop-up folder.