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NoteBurner Music One FAQs

Q1. How to register NoteBurner Music One?

Install the latest version of NoteBurner Music One on your computer. Then launch NoteBurner. Directly click the "Register" icon (on the bottom left), and there will be a registration popup dialog, where you can copy and paste the registration email and license code as below.

Register NoteBurner Music One

Q2. What can I do if I get the message "Invalid Code" when trying to register?

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Please check if your license has expired. If so, please renew your license.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

Q3. Why am I limited to convert the first 1 minute of each audio?

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

Q4. What kind of music does NoteBurner Music One support converting and exporting to?

NoteBurner Music One Converter supports converting songs & playlists from Spotify, Apple Music, Amazon Music, Tidal, YouTube Music, Deezer, Pandora Music, Line Music, YouTube, SoundCloud, Dailymotion, Vimeo, and Veoh to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Q5. How to sort out the output audios by Artist or Album?

Open NoteBurner Music One Converter, click the "Settings" icon in the upper right corner, in which you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Album/Artist", "None", or "Playlist". If you select "None", all the converted YouTube Music songs would be saved under the same folder.

"Failed 1000" means your program is occurring an unknown error and it can't convert streaming music successfully.

We suggest you can try again later .

Caused: Failed 1005, 1200, 1201, 6208 mean that NoteBurner converts songs timeout or other errors.

Solution: Please reopen NoteBurner, then convert the music songs again.

Note: For Failed 1201 on the macOS version of NoteBurner, please also go to uninstall the Recording Driver as below, after that please restart NoteBurner program for a try.

reinstall record driver

If multiple devices are logged into the same streaming music account and play music at the same time, then you will get the Failed code "1007". In this case, please make sure you are using the streaming music on this computer alone while running NoteBurner.

Check Account

"Failed 1010, 1700-1702" mean your program encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode.

Please try the other conversion modes on the program setting and we suggest you to use "Streaming Music Record" as conversion mode.

spotify record setting

"Failed 1101" means NoteBurner fails to launch the streaming music app.

If you reopen NoteBurner but still get this error code, please reinstall your streaming music app to check whether the issue can be fixed.

If you are encountering with Failed 1102 code, it means that streaming music app fails to play your music. For this error, please try and check if the following tips help to fix this issue.

1. Please make sure that you are using the latest version of the program. If not, please download the latest version through

2. Please try to run your streaming music service and play a song, please confirm the music can be played properly.

3. Please check whether the problem only happens to individual files, if so, please try to convert them again.

4. Please check whether is there any external audio device connected with your computer while conversion, including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If so, please disconnect them and retry.

For "Failed 1802-1803", please follow the steps below to authorize the "Music" app.

Step 1: Go to System Preferences > Security & Privacy > Privacy tab.

Step 2: Scroll download and find out the "Automation" option, then tick on "Music" under NoteBurner Music One.

automation music one setting

For "Failed 4000-4005, 4100-4105", you will need to check if the selected "Output Folder" has permission to read/execute/write/delete files.

Firstly, you need to find out the "Output Folder" on your program and change a different "Output Folder". Secondly, please select "None" on the "Output Organized" before you start conversion.

change path

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

Failed 4106 means the output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Q15. Solutions to Failed 1106?

Cause: No audio-output device installed on your device, and your music songs fail to play.

Solution: Make sure your computer connect with the audio-output device successfully. Then try to start playing a song on the streaming music app. Once the music songs can be played properly, start conversion on NoteBurner.

Q16. Solutions to Failed 6024?

Cause: Both iTunes and (Apple) Music apps are installed on your device. NoteBurner failed to run properly.

Solution: Please uninstall the Music app, which you previously downloaded from Microsoft Store. We are still upgrading the program to be compatible with the Music app Windows version.

Q17. Solutions to Failed 6105?

After April 10, 2024, Tidal (in the United States) has removed the Free plan. Instead, they're offering a 30-day trial where you can listen to up to 1000 songs.

In other words, if you try to download more than 1000 songs from a Tidal trial account using NoteBurner, it won't work and cause Failed 6105.

Note: If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

  • What's your WindowsOS or macOS?
  • Which stream music service did you choose to convert?
  • What's the output format and settings you chose?
  • Does the problem happen to streaming music app or streaming music web player?
  • Does the problem happen to a certain audio file or to all audio files?
  • Please send us the log files of NoteBurner:

    • Method 1: You can directly send us the Feedback with the logs attached.

    • send log files via feedback

    • Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop up folder.

    • send log files via email

    Haven't resolved your problem after trying above methods? Feel free to contact us via Email: support [at] (replace [at] as @ before sending message).