NoteBurner Tidal Music Converter FAQs

Please choose to convert songs from the "Tidal web player", then also select "WebPlayer Download" in the settings window. After this, NoteBurner will convert your Tidal songs at up to 10X faster speed.

Solution 1. Make sure you are properly signed in to your music account and that your subscription is active and working normally.

Solution 2. Check for updates: Make sure you are using the latest version of NoteBurner Tidal Music Converter. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 3. Clear the Cache

Basic Cache Cleaning: Go to NoteBurner's Menu > Clear Cache.

Complete Cache Removal:

For Windows PC:

1. Open the following folder: C:\Users\USERNAME\AppData\Roaming\ Find the folder for the corresponding program.

2. Delete the program folder.

3. Restart the program and try again.

For Mac:

1. Open Finder.

2. From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.

3. Enter the following path: ~/Library/Application Support/

4. Find the folder for the corresponding program, delete the program folder, then restart the program and try again.

Solution 4. Try switching to another download mode, such as App Mode or Web Player Mode, and then retry the conversion.

Solution 5. Check for updates: Make sure you are using the latest version of your NoteBurner program. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 6. Check whether your current IP address or region is subject to any restrictions. If you’re using a VPN, try turning it off or switching to a different server/region, then try again.

If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

• What's your Windows OS or macOS?
• Do you have a Tidal membership? or are you a Tidal Music Free user?
• Which source did you select—App or Web Player? What output format and audio quality did you choose?
• Does the problem happen to a certain audio file or to all audio files?
• Please send us the log files of NoteBurner:

• Method 1: You can directly send us the Feedback with the logs attached.





• Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop-up folder.