NoteBurner TIDAL Music Converter FAQs

1. Make sure you are running the right program. Check the program name against your order receipt. If you downloaded the wrong one, get the correct program from our Download Center.

2. The registration email and license code are case-sensitive. Copy and paste them from the registration email and make sure there are no spaces before or after them.

3. The code has already been activated on another device. Each registration code can be used on one device only. If it is already activated elsewhere, please sign out of or deactivate that device first, then try again.

4. If the problem persists, please email us at [email protected] for help.

This is the limitation of the trial version, which converts only the first minute of each song. To remove the limit, please purchase a license. If you have already bought a license, please register the program to unlock the full version.

NoteBurner TIDAL Music Converter converts TIDAL songs, albums, playlists and artist pages to MP3, AAC, WAV, FLAC, AIFF or ALAC.

Open NoteBurner TIDAL Music Converter and click the Settings icon in the lower-left corner. Under Output Organized, choose how the converted files are sorted: Artist, Album, Playlist, Genre, Year or Disc Number. If you choose None, all converted songs are saved in the same folder.

Yes. NoteBurner TIDAL Music Converter keeps TIDAL lossless HiFi and Hi-Res FLAC quality after conversion. Choose the TIDAL App source, then go to Settings, select TIDAL Record as the conversion mode and Recommend as the output format.

Choose to download songs from the TIDAL Web Player source, then select WebPlayer Download as the conversion mode in Settings. NoteBurner will then convert TIDAL songs at up to 10X speed.

Solution 1. Make sure you are signed in to your music account and that your subscription is active.

Solution 2. Make sure you are using the latest version of NoteBurner TIDAL Music Converter. Go to Menu > Check for Updates, or download the latest version from our Download Center.

Solution 3. Clear the cache.

Basic cache cleaning: go to Menu > Clear Cache in NoteBurner TIDAL Music Converter.

Complete cache removal:

On Windows:

• Open C:\Users\USERNAME\AppData\Roaming\ and find the folder of the program.
• Delete the program folder.
• Restart the program and try again.

On Mac:

• Open Finder.
• From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.
• Enter ~/Library/Application Support/.
• Find the folder of the program, delete it, then restart the program and try again.

Solution 4. Switch to another download source (App or Web Player), then retry the conversion.

Solution 5. Check whether your IP address or region is restricted. If you are using a VPN, turn it off or switch to another server, then try again.

If the solutions above do not fix your problem, please email our support team at [email protected] with the following information so we can look into it:

• Your Windows or macOS version, and your NoteBurner version.
• The exact error message you received.
• Whether you have a TIDAL subscription or a free account.
• Which source you selected (App or Web Player), and the output format and audio quality you chose.
• Whether the problem happens with one specific song or with all songs.
• The log files of NoteBurner TIDAL Music Converter (see below).

Method 1: Send us the Feedback with the logs attached directly from the program.

Method 2: In NoteBurner TIDAL Music Converter, go to Menu > Open Log File and send us all the log files in the folder that opens.