NoteBurner Refund Policy

Accepted cases

You are eligible to apply for a refund under any of the following circumstances:

• You accidentally purchased the same product which you already had, one of them can be refunded.
• You purchased a wrong product but then purchased the right one within the refund period, the wrong order can be refunded.
• No registration code received after placing an order, and no response from the customer service within 24 hours.
• Technical issue with the software that our technical support team can't provide a fix within 30 days.
• You are charged for the renewal payment after you have cancelled the auto-renewal on a subscription (screenshot proof for the cancellation required).

Unaccepted cases

We cannot process any refund request under the following circumstances:

• Did not read the product description carefully before purchasing, and results in dissatisfaction with the product functions/compatibility.
• Did not receive the registration code but never asked our support team for help before requesting a refund.
• You bought a wrong product and then bought the correct product from another company. Or you bought a wrong product but did not submit a refund or exchange request to the correct product during the refund period (5 days or 30 days, depending on your license type).
• Dissatisfied with the price you paid (e.g. claiming the price differences with other companies' products).
• You no longer subscribe to the streaming services, such as Spotify or Apple Music.
• Changed your mind after purchasing.
• You encountered a software problem but refused to provide any information or cooperate with our customer service for further troubleshooting.
• Your order has exceeded our maximum refund period.
• Your subscription was automatically renewed but you did not ask for the refund within 5 days.
• A refund request for no reason.

Details on refund period

• We offer the refund within 30 days from the date of purchase for NoteBurner lifetime license.
• We offer the refund within 5 days from the date of purchase for NoteBurner subscription-based plan (12-Month).

Once the order is refunded,

• Please uninstall the software on your computer.
• Your license will be disabled.