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How to solve the problem that NoteBurner fails to read iTunes library?

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If NoteBurner program fails to read your iTunes library or some certain songs in your library, please follow the steps below to fix it.

>> Method One: Authorize on your iTunes/Apple Music

Step 1 Update iTunes Settings

Please open iTunes Preferences by clicking "Edit ->Preferences". Then choose the "Advanced" tab in the pop-up window, and check the box that say "Share iTunes Library XML with other applications".

Step 2 Click "Retry" to Load Your iTunes library

Go back to NoteBurner and click "Retry" to re-load your iTunes library.

>> Method Two: Manlly reinstall iTunes/Apple Music "XML" files

  • Uninstall NoteBurner from your computer
  • Delete "iTunes Music Library.xml" from the folder. For mac users, you can find the file through: your home directory –> Music –> iTunes. For Windows users: C:\Users\username\Music\iTunes
  • Download and install NoteBurner from Download Center (don't start NoteBurner)
  • Start iTunes and play a song to automatically generate .xml file
  • Close iTunes and start NoteBurner

Haven't resolved your problem after trying above methods? Feel free to contact us via Email:

support [at] (replace [at] as @ before sending message).