How to solve the problem that NoteBurner fails to read iTunes library?

If NoteBurner program fails to read your iTunes library or some certain songs in your library, please follow the steps below to fix it.

Step 1 Update iTunes Settings

Please open iTunes Preferences by clicking "Edit ->Preferences". Then choose the "Advanced" tab in the pop-up window, and check the box that say "Share iTunes Library XML with other applications".

Step 2 Click "Retry" to Load Your iTunes library

Go back to NoteBurner and click "Retry" to re-load your iTunes library.

• Uninstall NoteBurner from your computer
• Delete "iTunes Music Library.xml" from the folder. For mac users, you can find the file through: your home directory –> Music –> iTunes. For Windows users: C:\Users\username\Music\iTunes
• Download and install NoteBurner from Download Center (don't start NoteBurner)
• Start iTunes and play a song to automatically generate .xml file
• Close iTunes and start NoteBurner

Haven't resolved your problem after trying above methods? Feel free to contact us via Email:

support [at] noteburner.com (replace [at] as @ before sending message).