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NoteBurner Netflix Video Downloader FAQs

For Windows Users: Install the NoteBurner Netflix Video Downloader for Windows on your PC. Then launch NoteBurner. Click the Menu icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

Register NoteBurner Netflix Video Downloader for Windows

For Mac Users: Install the NoteBurner Netflix Video Downloader for Mac on your Mac. Then launch NoteBurner. Click the Key icon icon or the "menu button" icon (on the upper right) > Register. There will be a registration dialog pops up where you can copy and paste the license information here.

Register NoteBurner Netflix Video Downloader for Mac

1. Please make sure you are running the right program.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank after the registration email and license code.

3. If your license has been expired, please check if your license has expired. If so, please renew your license.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

It's the limitation of the trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version. Please also check if your license has expired. If so, please renew your license.

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch NoteBurner. Then please click the Menu button and select Register, input your registration email and code to the registration box.

NoteBurner offers two types of plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

NoteBurner Netflix Video Downloader is a professional video downloader tool which supports to download Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

Cause: The video you want to download is not available in your country.

Solution: Please make sure the video can be played on Netflix web player on the browser.

Cause: A wrong PIN code was entered or you didn't enter the code to allow the download.

Solution: Please enter the correct PIN code to get the download succeed.

Cause: Too many people are using your account right now, causing the download to fail.

Solution: Please check your Netflix stream plan limits and stop playing videos on other screens.

If you get the error code “Error = -102, -103, and -200”, please contact the support team via email: [email protected], please tell us the detailed information about the problem and send us the log files for analysis.

Cause: The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download.

Solution: Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window.

In addition, please send us the log files for analysis. Click Menu > Open log file, you will see a “logs” folder. Please send us all the files in this folder.

NoteBurner supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.

Notice: No matter which plans you have, Netflix offers Marvel/Disney movies in 480P, so NoteBurner doesn’t support to download Marvel/Disney movies in 1080P.

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in the Chrome, and press the key combination “Ctrl + Alt + Shift + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.


check video quality

NoteBurner offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Please make sure the video you want to download can be played normally on Netflix web player. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated the above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.


Haven't resolved your problem after trying the above methods? Feel free to contact us via Email: support [at] noteburner.com (replace [at] as @ before sending message).