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Solution to the "NoteBurner stops working in Windows XP SP2" problem


NoteBurner Audio Converter fails to start up, and you got the message that NoteBurner has stopped working.

Systems Affected

Windows XP Service Pack 2 (Vista users please refer to this solution)


The problem is caused by DEP, or Data Execution Prevention. DEP is a security feature that helps prevent damage from viruses and other security threats by monitoring your programs to make sure they use system memory safely. However, DEP will block many goodwares from starting up by mistake.


The solution to the problem? Turn it off. Even if you choose to protect all programs, you can still turn off DEP for individual programs. In this case, turn off DEP for NoteBurner.

If you are logged on as an administrator, you can manually configure DEP to switch between the OptIn and OptOut policies by using the Data Execution Prevention tab in System Properties. The following procedure describes how to manually configure DEP on the computer:

1. On the desktop, click Start, click Run, type sysdm.cpl, and then click OK.

2. On the Advanced tab, under Performance, click Settings.

3. On the Data Execution Prevention tab, click Turn on DEP for all programs and services except those I select, and then click Add.

4. Browse to the Program Files > NoteBurner file folder, find the executable file VTBurnerGUI (it will have an .exe file extension) , and then click Open.

5. Select the check box next to NoteBurner Audio Converter Manager, and then click OK to confirm the changes. Now that you have turned off DEP for NoteBurner, problem solved.

More Help and Support

Solution to the "NoteBurner stops working in Vista" problem

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