NoteBurner Spotify Music Converter FAQs

Q1. How to register NoteBurner Spotify Music Converter?

Run NoteBurner and click button "Menu" on the upper right and choose "Register" in the drop down list. You can also directly click the "Key" icon, and then you will get a pop-up window for registration entry.

Simply copy and paste your Registration Email and Code into the registration pop-up dialog.

Register NoteBurner Spotify Music Converter for Windows

Q2. What can I do if I get the message "Invalid Code" when trying to register?

1. Please make sure you are running the right program.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration name and license code.

3. Should the problem persist, please contact us by e-mail at support@noteburner.com for help.

Q3. Why am I limited to convert the first 3 minutes of each audio?

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

Q4. What's the function of "Intelligent Mode"?

Intelligent Mode is a combination of Spotify Record Mode and YouTube Download Mode. When you choose "Intelligent Mode" in the setting window, the conversion rate would be increased a lot thus you can get the Spotify tracks as needed.

Q5. How many songs can I import to NoteBurner Spotify Music Converter at one time?

Currently NoteBurner Spotify Music Converter supports being added to 200 songs at most at one time.

If you want to convert a playlist with more than 200 songs, please open the playlist on Spotify, select all files in the playlist and then drag & drop them to NoteBurner program for converting.

Or we advise you to create some new playlists and separately add them for batch conversion.

Q6. Can I sort out the output audios by Artist > Album > Title?

Yes, you can. Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

Q7. The output audio quality is unsatisfying. How can I improve it?

If you are not satisfied with the output quality, please slow down the conversion speed to 1X for a try. Should the issue persist, please contact us by e-mail at support@noteburner.com for help.

Q8. What can I do if the volume of some converted songs are lower than the volume of original ones?

If you want to download the songs in full volume, we suggest you can change the setting in Spotify. The most important thing is to uncheck the "Set the same volume level for all songs“ box in spotify. You can find the box through: "..." > Edit > Preferences... > SHOW ADVANCED SETTINGS.

Q9. How to submit feedback through NoteBurner program?

If you'd like to submit feedback to us, please click the menu button on the upper right and choose "Feedback" in the drop-down list. There you will see the feedback entry.

Q10. Solutions to Error 1001, 1002 and 1004

Note: If multiple devices are logged in with the same Spotify account, please make sure you are selecting "This Computer" to play the audio on Spotify when downloading Spotify music with NoteBurner program.

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1. Error Code 1001:

Cause: Spotify may not be installed correctly.

Solution: Please refer to our Solutions to Error 1001.


2. Error Code 1002:

Cause: The current song can't be played on Spotify

Solution: Please refer to our Solutions to Error 1002.

Tip: If you manually launched Spotify App, please re-launch NoteBurner Spotify Music Converter for a try.


3. Error Code 1004:

Causes: The current song can't be played on Spotify; Spotify crashes after clicking "Convert" button

Solution: Please re-convert the music or adjust the settings on Spotify by referring to Solutions to Error 1004.


Note: If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at support@noteburner.com.

  • What's your Windows OS? 32 bits or 64 bits?
  • Are you a Spotify Free user or Spotify Premium subscriber? And what's your Spotify version?
  • Please send us the two log files of NoteBurner. You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File. They are called log.txt and record.log.