FAQs on how to convert M4P to MP3 with NoteBurner M4P Converter
M4B to MP3, AA to WAV, iTunes to WAV, M4A to WMA

Home > Support Center > NoteBurner FAQ

NoteBurner M4P Converter FAQ

Q1. How can I set NoteBurner as the default burner?

If you use the latest iTunes 8, when you proceed to burn the playlist, you will be prompted to choose CD Burner. You should choose NoteBurner Virtual_CD_RW as CD Burner, and then click the Burn button to start converting.

If you use RealPlayer, please to through this path "Tools > Preferences > CD > CD Burner", and choose NoteBurner Virtual_CD-RW as current Burner/Device.

If you use Windows Media Player, click the Burn button, and choose CD Drive(G:) - Audio CD as the burner.

For more detailed tutorials, please visit our Online Help & Support Center.

Q2. Why can't I find NoteBurner Virtual CD-RW in my computer?

If you can't find NoteBurner virtual CD-RW in media player (iTunes, WMP, or Realplayer), please go to this directory on your computer:


Find the sptd.sys file, delete this file, and then reboot your computer. When you resume to the settings, you should find NoteBurner Virtual CD-RW.

Q3. How to solve the "itunes cd drive missing" problem?

Renaming the afs.sys driver file in the C:\Windows\System32\Drivers directory to afs.txt and rebooting the system. After the reboot the CD/DVD drives should re-appear in Windows Explorer and Apple iTunes.

Q4. Why does NoteBurner cut all songs to 3-minute length?

We offer free trial for all users to experience NoteBurner before they buy the program. The free trial version has 3-minute limit on converted files. That's why your songs are cut short to 3-minute length.

To get full function of NoteBurner, you can buy NoteBurner Audio Converter now at only $34.95.

Q5. I have purchased and registered NoteBurner. Why does it still have 3-minute limit?

Please make sure you have registered the program. You may restart NoteBurner or reboot your computer after registration to activate the full version of the program.

And if you converted some files before registration, which are cut short to 3-minute length, please clear these converted files, and then start converting over again.

Q6. Why there is no results after burning playlist in iTunes (WMP, RealPlayer, etc.)?

NoteBurner should works simultaneously with the media player in order to convert audio files. You should set NoteBurner as the default CD burner for iTunes (WMP, RealPlayer, etc.), and run NoteBurner at the same time. When the media player finishes burning playlist, NoteBurner continues to encode all files to the target format.

If you have done this without success, you may reinstall NoteBurner to solve the problem following these steps:

  • 1. Find NoteBurner icon in right bottom task bar, right-click to exit the program.
  • 2. Uninstall NoteBurner from the control panel of your computer.
  • 3. Delete the NoteBurner folder.

Windows XP users will find the folder at

C:\Documents and Settings\******\My Documents\My Music\NoteBurner

Vista users can find the folder at

C:\Users\******\Music\NoteBurner (Please replace ****** with your computer username.)

  • 4. Download the latest version of NoteBurner Audio Converter.
  • 5. Reinstall NoteBurner.
  • 6. Register NoteBurner with your registration name and code.

Q7. Why does NoteBurner fails to convert the DRM music I have?

First of all, please make sure that NoteBurner is running at the same time with your media player.

iTunes music user please note that the same iTunes playlist cannot be burned more than 7 times. Some protected music can only be burned once or more, depending on the policies of the digital music providers.

NoteBurner simulates real CD burning and ripping, except that it stores the "burned" files to your local computer. NoteBurner obeys Digital Right Management rules. It does not crack DRM protection. So you must make sure that you have the right to access the copyrighted music while trying to convert them with NoteBurner. That means you must purchase the music or get authorized by other agency or person to use the music.

For more information about playing DRM music and managing DRM protected music files, you can read these articles online:

  • Digital Rights Management - Article from Wikipedia
  • Using protected files (DRM) - Windows Media Player FAQs article from the website of Microsoft.

Q8. Where can I get the converted files?

The converted files are stored in the output folder. Click the Folder button on the manager window of NoteBurner will take you to the output folder.

Q9. How to fix the problem of no virtual CD on Mac 10.7/10.8?

If you are warned there's no virtual CD found on Mac 10.7 OS or later, please download our another version by clicking NoteBurner for Mac 10.7 OS.

Q10. Is NoteBurner compatible with Mac OS X?

Yes. Now we have NoteBurner Audio Converter for Mac. For more about NoteBurner for Mac, please visit NoteBurner Audio Converter for Mac.

Q11. Is NoteBurner compatible with Vista or Windows 7? Is NoteBurner compatible with 64-bit OS?

From version 2.31, NoteBurner is fully compatible with both 32-bit and 64-bit Windows Vista and Windows 7. Former versions including V2.30 can only run on 32-bit systems. We recommend you upgrade to latest version.

Q12. Windows Media Player 11 does not allow me to burn playlist using NoteBurner. Why?

Windows Media Player 11 applies restrict measures on burning DRM protected audio files to CDs. WMP 11 will also block setting NoteBurner Virtual CD-RW as default CD burner.

Vista users who need to convert DRM protected WMA files to MP3 can use NoteCable Audio Converter, which is a sister program of NoteBurner. NoteCable adopts a virtual recording technology to convert audio files to MP3, WMA or WAV format. NoteCable works independently to handle the whole converting process.

Registered users of NoteBurner can get Notecable free of charge. You can download NoteCable, and use the NoteBurner license to register NoteCable.

Since NoteBurner works well with Windows Media Player 10, Windows XP users who need to convert DRM protected songs can roll back the WMP 11 to WMP 10 following these steps:

1. On the task bar of your desktop, click "Start > Run"

2. Run the following command lines respectively. You may copy and paste the commands to the Run box, click the OK button to run the command lines.

  • C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe
  • C:\WINDOWS\$NtUninstallwmp11$\spuninst\spuninst.exe
  • regsvr32 jscript.dll
  • regsvr32 vbscript.dll

Q13. Where can I get the converted files?

The converted files are stored in the output folder. Click the Folder button on the manager window of NoteBurner will take you to the output folder.

Q14. How can I convert Napster DRM music with NoteBurner?

Napster music store offers a subscription-based approach to DRM alongside permanent purchases. Napster charges users who wish to use the music on their portable device an additional $5 per month. In addition, Napster gives users the option of paying an additional $0.99 per track to burn it to CD or for the song to never expire. Music bought through Napster can be played on players carrying the Microsoft PlaysForSure logo (which, notably, do not include iPods or even Microsoft's own Zune).

If you want to convert the Napster DRM music you purchased to MP3, you may have to pay additional $0.99 per track. And you can use Windows Media Player 10 or any other media player that can playback the music. The media player should also allow you to choose NoteBurner virtual CD-R as the CD burner.

For detailed guideline, please refer to How to use NoteBurner with Windows Media Player

Q15. How can I uninstall NoteBurner? It keeps warning me that the program is still running.

When the program is running, it can't be un-installed till you exit the program. You may see the symbol of NoteBurner, which is a combine of green disc and note, at the right bottom of your computer screen.

Right-click the symbol, click Exit at the pop-out menu, and now you can proceed to uninstall and remove NoteBurner from your computer.