NoteBurner iTunes DRM Audio Converter FAQs

Q1. How to register iTunes DRM Audio Converter?

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

Q2. What can I do if I get the message "Invalid Code" when trying to register?

First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the E-mail and Code into the registration popup dialog. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Note: If you purchased NoteBurner program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code. Because our products adopt a new registration mechanism in the latest version which require email and code to activate the product. For old users, it's still available to register with registration name and registration code.

Q3. How to solve the problem that NoteBurner fails to read iTunes library?

Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. If it is the purchased music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue:

  • Uninstall NoteBurner from your computer
  • Delete "iTunes Music Library.xml" from the folder. For mac users, you can find the file through: your home directory –> Music –> iTunes. For Windows users: C:\Users\username\Music\iTunes
  • Download and install NoteBurner from Download Center (don't start NoteBurner)
  • Start iTunes and play a song to automatically generate .xml file
  • Close iTunes and start NoteBurner

Q4. Why the output file is only 3 minutes long?

 It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Q5. What kind of audio formats could be converted?

Any audio files that could be played on your iTunes, could be converted by iTunes DRM Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

Q6. How to solve the problem of "Conversion Failed"?

For this error, we have some suggestion for you, please try and check if it helps to fix this issue.

1. Please make sure that you are using the latest version of the program. If not, please download the latest version through https://www.noteburner.com/download.html

2. Please make sure the original audio can be played on iTunes normally. If it is a purchased M4P music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading it.

3. Please check whether the problem only happens to individual files, if so, please try to convert them again.

4. Please make sure iTunes is closed. Please don't use iTunes while converting.

5. Please check whether is there any external audio device connected with your computer including USB, Wi-Fi, Airplay, Bluetooth and HDMI, etc. If it is, please disconnect them and retry.

6. Please check if you have installed other similar music converter. If so, please go to the path: /System/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver and erase the driver file, then open terminal, enter this command "sudo killall coreaudiod" and try NoteBurner again.

Q7. What should I pay attention while using iTunes DRM Audio Converter?

You should quit iTunes before running iTunes DRM Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

Q8. Where can I get the converted files?

iTunes DRM Audio Converter for Windows:

The converted files are stored in the output folder. Click the "History" button in the main interface to find the output audio.

iTunes DRM Audio Converter for Mac:

The converted files are stored in the output folder. Click the history button on the top right of the interface to find the converted audio files.

Q9. The output audio quality is unsatisfied, how to improve the output quality?

iTunes DRM Audio Converter for Windows:

Please update your program to the latest version. If problem persists, please set the output format as MP3 and bitrate as 256kbps to have a try. To customize output format, please click the Setting button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, please contact our support for further help.

iTunes DRM Audio Converter for Mac:

Please set the output format as MP3, bitrate as 256kbps and slow down the converting speed to have a try. To customize output settings, please open program preferences by clicking Menu Bar > NoteBurner iTunes DRM Audio Converter > Preferences or directly clicking setting button on the main interface. Then, set "MP3" as output format, "Medium (256kbps)" as output quality and "5x" or lower as convert speed in the pop-up window. If the output quality is still unsatisfied after such settings, please contact our support for further help.

Q10. How to solve the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q11. How to solve the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q12. How to organize the output audio into Artist / Album folders?

iTunes DRM Audio Converter for Windows:

Before converting, please click the setting button on the top-right corner. And then check the box before the "Keep output folder organized".

Q13. How to Make NoteBurner Work Faster under Mac OS X 10.13 or above?

As Mac OS X 10.13 (High Sierra) includes new security measures, NoteBurner iTunes DRM Audio Converter only supports converting Apple Music at 1X speed under it with SIP enabled. So in order to convert music files at up to 20X speed, please refer to "How to Make NoteBurner Work Faster under Mac OS X 10.13 or above" to turn SIP off.

Q14. What to do if your Mac sound is not working after using NoteBurner?

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".


Haven't resolved your problem after trying above methods? Feel free to contact us via Email:
support [at] noteburner.com (replace [at] as @ before sending message).