NoteBurner Software FAQs

Q1. I haven't received any emails with registration information, how can I get it after purchasing?

Once your order has been validated, our system will automatically send the registration info to your e-mail INSTANTLY (NOT within 2 days). Then you can download the product you purchased and insert registration code to use full version. If you did not receive it within half an hour, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches. You can contact our support team for help.

Q2. I have received registration information, but there is nowhere to download the program?

Please download the program you've purchased form our download center.

Q3. Can I pay with PayPal?

Our product doesn't support PayPal to pay for the order at the moment. You can choose other payments to pay for it.

Q4. What should I do if I accidently purchased the wrong product?

Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

Q5. Is the code available on both Windows version and Mac version of NoteBurner programs?

Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

Q6. I want to buy several copy of NoteBurner programs, can I get a discount on my order?

Sure, we offer a 20% off discount for batch ordering. You can contact our support team to get the coupon code.

Or you can write review to win free license or win coupon code.

Q7. What can I do if I get the message "Invalid Code" when trying to register?

1. You have entered a wrong E-mail or code on the register tab.

You need to check the register E-mail and code on the registration information email received from NoteBurner. Then take our advice - copy and paste the registration information onto the tab to register the program.

Note: From NoteBurner iTunes DRM Audio Converter for Windows V2.1.3 (Mac V2.0.8), M4V Converter (Plus) for Windows V5.2.8 (Mac V4.2.3) and later versions, NoteBurner only supports registration E-mail and code to unlock the program shortly after payment. But if you have purchased the versions before iTunes DRM Audio Converter for Windows V2.1.3 (Mac V2.0.8) and M4V Converter (Plus) for Windows V5.2.8 (Mac V4.2.3), the previous registration name and code are still valid. You can input the registration name to E-mail window after you upgrading it to the latest version.

2. The program you are attempting to register is not the one you purchased.

As for this case, you need to check the full name of the program to see if it is the exact program you want. NoteBunrer provides with seven pieces of different products. You can view our product page to get full information about them. Please note, M4V Converter Plus is not the same as M4V Converter. If you have downloaded an incorrect program, the register code will be invalid as a result. To resolve this problem, you can check your order receipt and then go to our download center to download the correct one you have purchased.

Q8. I have problem in updating my program to the latest version?

If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running form our download center.

Q9. Can I update to the latest version without paying again?

Yes, you will get free Technical Support and lifetime free Upgrade once you have purchased our program.

Q10. What are the differences between a trial version and a registered version?

NoteBurner provides free download & trial before you purchase the register code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detail differences between a trail version and the retail version. Here we will introuduce the main differences between the two versions.

As for M4V Converter Series:

If you have downloaded the NoteBurner M4V Converter (For Windows and For Mac) or NoteBurner M4V Converter Plus (including Windows version and Mac version), the limit of the trial version is that you can only convert one minute of each iTunes video with the trial version.

As for Audio Converter Series:

If you have downloaded the NoteBurner iTunes DRM Audio Converter (For Windows and For Mac) or NoteBurner Audiobook Converter for Mac, the limit of the trial version is that you can only convert three minutes of each audio file with the trial version.

Q11. What is your refund policy?

In some reasonable case, we can give you full refund. Please refer to our refund policy for further understanding.


Haven't resolved your problem after trying above methods? Feel free to contact us via Email:support@noteburner.com