NoteBurner iTunes DRM Audio Converter FAQs

Q1. How to register iTunes DRM Audio Converter?

Register iTunes DRM Audio Converter for Windows:

Launch iTunes DRM Audio Converter for Windows. And Click top-right "Menu" button and choose "Register" in the drop-down list, you will get the registration window. Copy and paste the E-mail and Code into the registration popup dialog.

Register iTunes DRM Audio Converter for Mac:

Click menu bar and click NoteBurner iTunes DRM Audio Converter, choose Registration in the drop-down list, you will get the register window. Or directly click the red word "Unregistered" to open the registration window. And then copy and paste the E-mail and Code into the registration popup dialog.

Note: The registration infornation is case sensitive. And, please do not add blank at the beginning or the end of the word.

Q2. What can I do if I get the message "Invalid Code" when trying to register?

First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the E-mail and Code into the registration popup dialog. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Note: From NoteBurner iTunes DRM Audio Converter for Windows V2.1.3 (Mac V2.0.8) and later versions, NoteBurner only supports registration E-mail and code to unlock the program shortly after payment. But if you have purchased the versions before iTunes DRM Audio Converter for Windows V2.1.3 (Mac V2.0.8), the previous registration name and code are still valid. You can input the registration name to E-mail window after you upgrading iTunes DRM Audio Converter to the latest version.

Q3. How to solve the problem that NoteBurner fails to read iTunes library?

Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. If it is the purchased music from iTunes, please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

Secondly, if you have downloaded the music to you computer, but the program still fail to read them. Please follow these steps to fix this issue:

  • Close iTunes
  • Uninstall NoteBurner from your computer
  • Delete "iTunes Library.xml" and "iTunes Music Library.itl" from iTunes file folder. For mac users, you can find these file through: your home directory –> Music –> iTunes. For Windows users: C:\Users\username\Music\iTunes
  • Download and install NoteBurner from Download Center (don't start NoteBurner)
  • Start iTunes and play one song to automatically generate .xml file
  • Start NoteBurner
  • Optionally put deleted "iTunes Library.itl” back to its old place

Q4. Why the output file is only 3 minutes long?

 It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Q5. What kind of audio formats could be converted?

Any audio files that could be played on your iTunes, could be converted by iTunes DRM Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

Q6. Why I can't select the audio file to convert?

Please make sure that the audio file is in the Library of your iTunes.

Q7. What should I pay attention while using iTunes DRM Audio Converter?

You should quit iTunes before running iTunes DRM Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

Q8. Where can I get the converted files?

iTunes DRM Audio Converter for Windows:

The converted files are stored in the output folder. Click the "History" button in the main interface to find the output audio.

iTunes DRM Audio Converter for Mac:

The converted files are stored in the output folder. Click the history button on the top right of the interface to find the converted audio files.

Q9. The output audio quality is unsatisfied, how to improve the output quality?

iTunes DRM Audio Converter for Windows:

Please update your program to the latest version. If problem persists, please set the output format as MP3 and bitrate as 256kbps to have a try. To customize output format, please click the Setting button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, please contact our support for further help.

iTunes DRM Audio Converter for Mac:

Please set the output format as MP3, bitrate as 256kbps and slow down the converting speed to have a try. To customize output settings, please open program preferences by clicking Menu Bar > NoteBurner iTunes DRM Audio Converter > Preferences or directly clicking setting button on the main interface. Then, set "MP3" as output format, "Medium (256kbps)" as output quality and "5x" or lower as convert speed in the pop-up window. If the output quality is still unsatisfied after such settings, please contact our support for further help.

Q10. How to solve the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q11. How to solve the problem that 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q12. How to organize the output audio into Artist / Album folders?

iTunes DRM Audio Converter for Windows:

Before converting, please click the setting button on the top-right corner. And then check the box before the "Keep output folder organized".

Q13. Conversion failed. How to make NoteBurner work with iTunes 12.6.1?

Updated: NoteBurner iTunes DRM Audio Converter for Mac now supports iTunes 12.6.1, please simply upgrade your program to the latest version through: http://www.noteburner.com/download.html


Haven't resolved your problem after trying above methods? Feel free to contact us via Email:support@noteburner.com